Support
Questions, problems, billing, account deletion — it all goes to one place.
Contact us
Email support@cropple.ai. We reply within two business days. Telling us the email on your account, your device and what you were doing when it went wrong gets you a useful answer much faster.
Email supportGetting started
Add a farm, then draw your field boundaries on the map. Weather, satellite crop-health imagery and the SageAI advisor all need at least one field before they have anything to show you. If the map will not centre on you, location permission is optional — search for your area or type coordinates instead.
Photo diagnosis
Tap Attach photo in the SageAI advisor to photograph a crop problem or pick an existing photo. Only the photo you choose is sent for analysis. Advice is for guidance only — for anything you plan to spray or treat at scale, confirm with a local agronomist first.
Subscriptions and billing
Subscriptions bought in the iOS or Android app are billed by Apple or Google, not by us. Manage or cancel them in your device subscription settings. If a purchase did not unlock, open the upgrade screen and tap Restore purchases. Subscriptions bought on the web are managed from your profile.
Deleting your account
Open Profile, scroll to Delete account and confirm. This permanently removes your farms, fields, financial records and account. It cannot be undone, and it does not automatically cancel a subscription billed by Apple or Google — cancel that separately in your device settings.
Privacy and terms
Read our Privacy Policy and Terms of Service. For anything about your data that is not answered there, email support@cropple.ai.